Shipping and Returns

Shipping

HCM Diamonds provides complimentary standard shipping on all orders within the Unites States. Currently, we only ship domestically within United States, and not internationally. To ensure secure delivery of your order, we do not ship to P.O Boxes

The delivery estimate of 3-7 business days are estimates only and not a guarantee. Priority shipping is also available at additional cost.

In stock items will be processed and shipped within 2-3 days of placing the order. Out of Stock items or Custom items will be shipped in 2-3 days after the order is completed. We will notify you by email when your order is shipped.

Pick Up

If you are located close to us, we would love to have you come try the pieces and make your selection in person. Please contact us to setup an appointment to try the jewelry and/or pickup your order in person.

Return Policy

If for any reason you are not satisfied with your purchase, we accept returns within 7 days of receiving your order given the piece should remain in unused and saleable condition accompanied by the sales receipt. For items purchased online, we will issue full refund minus the return shipping and insurance. Please allow 2-3 weeks for us to process your return and issue a refund.

At this time, we DO NOT accept returns for  Custom Orders and for orders of Loose Stones. We continually verify with you at each step of the custom design process and we are sure to bring your vision to life.

The  Return Process

The return process is simple. Either give us a call or email us your name, email address, phone no, address, order no, and reason for returning the item. Once we receive your return request, we will send you a shipping label to use to mail the item back. Package the item the same way as you had received it. We will inspect the item upon arrival to ensure it meets return criteria and start processing the return.